• How does a user re-set their mobile-only password
  • How does an administrator re-set a mobile-only password
  • As SAP Concur enhances the application, how will users receive software updates?




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    As SAP Concur enhances the application, how will users receive software updates?


    Users who downloaded the application from a store will automatically be notified by the store when an update is available. Users should download updates promptly.
          1. How does a user re-set their mobile-only password?


    Users can reset the mobile-only password on the Mobile Registration page using Profile > Profile Settings > Forgot Mobile Password (PIN) in the web version of SAP Concur.
          1. How does an administrator re-set a mobile-only password?


    The company's mobile administrator can clear a user's mobile-only password. When done, the user must re-enter a new mobile-only password to access the mobile app.

    To do so, the administrator can access the user's information in Administration > Company > Company Admin (in the web version of SAP Concur) and select the Remote wipe mobile device check box for the user.



    1. The "wipe" process does not remove the mobile app from the device.

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    As SAP Concur enhances the application, how will users receive software updates?

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