What should a mobile app user do if their mobile device is lost or stolen?
If the user signs in to the mobile app using their web credentials, then the user should immediately change that password. If the user signs in to the mobile app using a mobile-only password, the user should access Profile > Profile Settings > Mobile Registration (in the web version of SAP Concur) and change their mobile-only password.
Minimal information is stored locally on the mobile device, for example, information entered off-line is stored until the app reconnects to the Internet and syncs with SAP Concur. Credit card information is never stored on the mobile device. As an added precaution after losing a device, the company's mobile administrator may remotely wipe data from device through the User Administration tool.
If the administrator selects the Remote wipe mobile device check box for the user, the next time a user signs into the mobile app (either through manual signin or auto-signin), all mobile data will be cleared from the device.
The "wipe" process does not remove the mobile app from the device.
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