Customer satisfaction survey




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And what about parking? 
Q4
OFFICIAL: 
Yeah, that’s all included. The only thing that isn’t includes is … you said you were organising 
a dinner?
WOMAN: Yeah.
OFFICIAL: Well, you’ll have to pay extra for the kitchen if you want to use that. It’s £25. It’s got very
good facilities – good quality cookers and fridges and so on.
WOMAN:
OK, well I suppose that’s all right. We can cover the cost in our entry charges.
OFFICIAL: Right. So I’ll make a note of that. Now there are just one or two things you need to think 
about before the event. For example,
you’ll have to see about getting a licence if you’re 
planning to have any music during the meal. 
Q5
WOMAN:
Oh, really?
OFFICIAL: It’s quite straightforward, I’ll give you the details later on. And about a week or ten days before
your event you’ll need to contact the caretaker, that’s Mr Evans,
to make the arrangements 
for entry 
Q6
 – he’ll sort that out with you.
WOMAN: 
And do I give him the payment as well?
OFFICIAL: No, you do that directly with me.
....................................................................................................................................................................
WOMAN: 
Right. Now is there anything I need to know about what happens during the event?
OFFICIAL: Well, as you’ll be aware, of course the building is no smoking throughout.


WOMAN: 
Of course.
OFFICIAL: Now, are you having a band?
WOMAN: Yes.
OFFICIAL: Well, they’ll have a lot of equipment, so rather than using the front door they should
park 
their van round the back and use the stage door there 
Q7
. You can open that from 
inside but don’t forget to lock it at the end.
WOMAN: OK.
OFFICIAL: And talking of bands, I’m sure I don’t need to tell you this, but you must make sure that no
one fiddles about with the black box by the fire door – that’s a system that cuts in when the
volume reaches a certain level. It’s a legal requirement.
WOMAN:
Sure. Anyway, we want people to be able to talk to one another so we don’t want anything
too loud. Oh, that reminds me, we’ll be having speeches – are there any microphones
available?
OFFICIAL: Yeah. Just let the caretaker know, he’ll get those for you. Right, now when the event is
over we do ask that the premises are left in good condition. So there’s 

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