SOPHIE:
So to answer your question … I got an e-ticket
online.
Q6
....................................................................................................................................
MAN:
OK. Thank you. Now I’d like to ask you about your satisfaction with your journey. So what
would you say you were most satisfied with today?
SOPHIE:
Well, I like the wifi on the train. It’s improved a lot. It makes it easier for me to work if I want
to.
MAN:
That’s the first time today anyone’s mentioned that. It’s good to get some positive feedback
on that.
SOPHIE: Mmm.
MAN:
And, is there anything you weren’t satisfied with?
SOPHIE:
Well, normally, the trains run on time and are pretty reliable but today there was a
delay
Q7
; the train was about 15 minutes behind schedule.
MAN:
OK. I’ll put that down. Now I’d also like to ask about the facilities at this station. You’ve
probably noticed that the whole station’s been upgraded. What are you most satisfied with?
SOPHIE:
I think the best thing is that they’ve improved the amount of
