Customer satisfaction survey




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Listening transcripts 230531 122425

September the tenth 
Q6
. And do you have any idea at all of where or when 
the things might possibly have been stolen?
LOUISE:
Well at first I couldn’t believe it because the bag had been on my back ever since I left the
apartment after lunch. It’s just a small backpack, but I generally use it when I’m travelling
because it seems safer than a handbag. Anyway, I met up with a friend, and we spent a
couple of hours in the 
museum 
Q7
. But I do remember that as we were leaving there, at
about 4 o’clock, a group of young boys ran up to us, and they were really crowding round
us, and they were asking us that
time 
Q8
it was, then all of a sudden they ran off.
OFFICER: Can you remember anything about them?
LOUISE: 
The one who did most of the talking was wearing a T-shirt with a picture of something … 
let’s see … a tiger.
OFFICER: Right. Any idea of how old he might have been?
LOUISE: 
Around twelve years old?
OFFICER: And can you remember anything else about his appearance?
LOUISE: 
Not much. He was quite thin …
OFFICER: Colour of hair?
LOUISE: 
I do remember that – he was 
blond 
Q9
. All the others were dark-haired.
OFFICER: And any details of the others?
LOUISE: 
Not really. They came and went so quickly.
OFFICER: Right. So what I’m going to do now is give you a crime reference number so you can contact 
your insurance company. So this is ten digits: 
87954 82361 
Q10
.
LOUISE: 
Thank you. So should I …

TEST
Early Learning Childcare Centre
Enrolment Form
DIRECTOR: Good morning. Welcome to the Early Learning Childcare Centre. How may I help you?
CAROL:
Hi. I spoke to you last week about enrolling my daughter to next year.
DIRECTOR: Oh, yes. I’ll just get some details from you. So, you’re her mother?
CAROL: 
That’s right.
DIRECTOR: And, can I have your name?
CAROL:
It’s Carol, Carol

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