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Customer satisfaction surveyBog'liq Listening transcripts 230531 122425Smith.
Example
DIRECTOR: And your daughter’s name?
CAROL:
It’s Kate.
DIRECTOR: Now, we have several groups at the centre and we cater for children from three to five years
old. How old is your daughter?
CAROL:
She’s three now but she turns four next month.
DIRECTOR:
I’ll put four down because that’s how old she’ll be when she starts.
Q1
CAROL:
Fine, she’s so excited about her birthday and coming to the centre.
DIRECTOR: That’s good to hear. And what’s your address?
CAROL: It’s
46 Wombat
Q2
Road, that’s W-O-M-B-A-T. Woodside 4032.
DIRECTOR: And what’s the phone number?
CAROL:
Oh … it’s … 3345 9865.
DIRECTOR: So, have you decided on the days you’d like to bring your daughter here?
CAROL:
I’d prefer Monday and Wednesday if possible.
DIRECTOR: Mmm. I’ll check, Monday’s fine, but I think the centre is already full for Wednesday. Erm.
Yes. Sorry. It seems to be a very popular day. We can offer you a Thursday or a Friday as
well.
CAROL:
Oh dear.
I suppose Thursday would be all right
Q3
because she has swimming on Friday.
DIRECTOR: OK, got that. Because a lot of parents work, we do offer flexible start and finish times. We
are open from 7:30 in the morning until 6 o’clock at night. What time would you like your
daughter to start?
CAROL:
I need to get to work in the city by 9:00 so
I’ll drop her off at 8:30
Q4
. You’re pretty close
to the city here so that should give me plenty of time to get there.
DIRECTOR: That’s fine. Now, we also need to decide which group she’ll be in. we have two different
groups and they’re divided up according to age. There’s the green group. Which is for three-
to four-year-olds. And then there’s the red group which is for four- to five-year-olds.
CAROL:
She’s quite mature for her age and she can already write her name and read a little.
DIRECTOR: Well,
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