• CRIME REPORT FORM
  • Taylor . Example OFFICER: OK, thank you. And are you resident in the UK LOUISE: No, I’m actually Canadian Q1
    		•

    Customer satisfaction survey




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    information 
    Q8
    about train 
    times etc. that’s given to passengers – it’s much clearer – before there was only one board 
    and I couldn’t always see it properly – which was frustrating.
    MAN:
    That’s good. And is there anything you’re not satisfied with?
    SOPHIE: 
    Let’s see … I think things have generally improved a lot. The trains are much more modern 
    and I like the new café. But one thing is that there aren’t enough places to sit down, especially
    on the 
    platforms. 
    Q9
    MAN:
    OK – so I’ll put ‘seating’ down, shall I, as the thing you’re least satisfied with?
    SOPHIE:
    Yes, OK.
    MAN: 
    Can I ask your opinion about some of the other facilities? We’d like feedback on whether 
    people are satisfied, dissatisfied or neither satisfied nor dissatisfied.
    SOPHIE: OK.
    MAN: 
    What about the 
    parking 
    Q10
    at the station?
    SOPHIE:
    Well to be honest, I don’t really have an opinion as I never use it.
    MAN:
    So, neither satisfied nor dissatisfied for that then.
    SOPHIE:
    Yes, I suppose so …
    MAN:
    OK, and what about …?

    TEST
    CRIME REPORT FORM
    OFFICER: Good morning. What can I do for you?
    LOUISE: 
    I want to report a theft. I had some things stolen out of my bag yesterday.
    OFFICER: I’m sorry to hear that. Right, so I’ll need to take a few details. Can I start with your name?
    LOUISE: Louise 
    Taylor. 
    Example
    OFFICER: OK, thank you. And are you resident in the UK?
    LOUISE:
    No, I’m actually
    Canadian 
    Q1
    . Though my mother was British.
    OFFICER: And your date of birth?
    LOUISE:
    December 14th, 1977.
    OFFICER: So you’re just visiting this country?
    LOUISE: 
    That’s right. I come over most summers on business. I’m an interior designer and I come 
    over to buy old 

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