TEST
CUSTOMER SATISFACTION SURVEY
MAN:
Hello. Do you mind if I ask you some questions about your journey today? We’re doing a
customer satisfaction survey.
SOPHIE:
Yes. OK. I’ve got about ten minutes before my train home leaves. I’m on a day trip.
MAN:
Great. Thank you. So first of all, could you tell me your name?
SOPHIE:
It’s Sophie Bird.
MAN:
Thank you. And would you mind telling me what you do?
SOPHIE:
I’m a
journalist.
Q1
MAN:
Oh really? That must be interesting.
SOPHIE:
Yes. It is.
MAN:
So was the reason for your visit here today work?
SOPHIE:
Actually, it’s my day off. I came here to do some
shopping.
Q2
MAN:
On right.
SOPHIE:
But I do sometimes come here for work.
MAN:
OK. Now I’d like to ask some questions
about your journey today, if that’s OK.
SOPHIE:
Yes. No problem.
MAN:
Right, so can you tell me which station you’re travelling back to?
SOPHIE:
Staunfirth
Q3
, where I live.
MAN:
Can I just check the spelling? S-T-A-U-N-F-I-R-T-H?
SOPHIE:
That’s right.
MAN:
And you travelled from there this morning?
SOPHIE: Yes.
MAN:
OK, good. Next, can I ask what kind of ticket you bought? I assume it wasn’t
a season ticket,
as you don’t travel every day.
SOPHIE:
That’s right. No,
I just got a normal
return
Q4
ticket. I don’t have a rail card so I didn’t get
any discount. I keep meaning to get one because it’s a lot cheaper.
MAN:
Yes – you’d have saved 20% on your ticket today. So you paid the full price for your ticket?
SOPHIE:
I paid
