• Staunfirth Q3
  • Customer satisfaction survey




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    TEST
    CUSTOMER SATISFACTION SURVEY
    MAN: 
    Hello. Do you mind if I ask you some questions about your journey today? We’re doing a 
    customer satisfaction survey.
    SOPHIE: 
    Yes. OK. I’ve got about ten minutes before my train home leaves. I’m on a day trip.
    MAN:
    Great. Thank you. So first of all, could you tell me your name?
    SOPHIE: 
    It’s Sophie Bird.
    MAN: 
    Thank you. And would you mind telling me what you do?
    SOPHIE: 
    I’m a 
    journalist
    Q1
    MAN: 
    Oh really? That must be interesting.
    SOPHIE: 
    Yes. It is.
    MAN: 
    So was the reason for your visit here today work?
    SOPHIE:
    Actually, it’s my day off. I came here to do some
    shopping
    Q2
    MAN: 
    On right.
    SOPHIE: 
    But I do sometimes come here for work.
    MAN:
    OK. Now I’d like to ask some questions about your journey today, if that’s OK.
    SOPHIE: 
    Yes. No problem.
    MAN:
    Right, so can you tell me which station you’re travelling back to?
    SOPHIE: 
    Staunfirth 
    Q3
    , where I live.
    MAN: 
    Can I just check the spelling? S-T-A-U-N-F-I-R-T-H?
    SOPHIE: 
    That’s right.
    MAN: 
    And you travelled from there this morning?
    SOPHIE: Yes.
    MAN:
    OK, good. Next, can I ask what kind of ticket you bought? I assume it wasn’t a season ticket,
    as you don’t travel every day.
    SOPHIE:
    That’s right. No, I just got a normal
    return 
    Q4
    ticket. I don’t have a rail card so I didn’t get 
    any discount. I keep meaning to get one because it’s a lot cheaper.
    MAN: 
    Yes – you’d have saved 20% on your ticket today. So you paid the full price for your ticket?
    SOPHIE: 
    I paid 

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