• Sweep the floors I suppose OFFICIAL: Well, actually they have to be washed, not just swept Q9
  • I presume we can have decorations in the room OFFICIAL: Yes, but you must take them down afterwards. Q10
  • Enquiry about joining Youth Council
  • Brown. Example
  • Customer satisfaction survey




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    a locked cupboard 
    and you’ll be informed of the code you need to open that 
    Q8
    . It’s got all the cleaning 
    equipment, brushes and detergent and so on.
    WOMAN: 
    Right. So what do we need to do after everyone’s gone? 
    Sweep the floors I suppose?
    OFFICIAL: 
    Well, actually they have to be washed, not just swept 
    Q9
    . Then you’ll be provided with 
    black plastic bags, so all the rubbish must be collected up and left outside the door.
    WOMAN:
    Of course. We’ll make sure everything’s left tidy. Oh, and I forgot to ask,
    I presume we can 
    have decorations in the room?
    OFFICIAL: 
    Yes, but you must take them down afterwards. 
    Q10
    WOMAN: Sure.
    OFFICIAL: And the chairs and tables should be stacked up neatly at the back of the room
    WOMAN: 
    I’ll make sure I’ve got a few people to help me.


    TEST
    Enquiry about joining Youth Council
    CAROLINE: Good Morning. Youth Council. Caroline speaking.
    ROGER:
    Oh, hello, I’m interested in standing for election to the Youth Council, and I was told to give
    you a call.
    CAROLINE: That’s good. Could you I have your name, please?
    ROGER:
    Yes, it’s Roger
    Brown. 
    Example
    CAROLINE: Thank you. I’m Caroline, the Youth Council administrator. So do you know much about what
    the Council does, Roger?
    ROGER: 
    I’ve talked to Stephanie – I think she’s the chair of the Council.
    CAROLINE: That’s right.
    ROGER:
    And she told me a lot about it. How it’s a way for young people to discuss local issues, for
    example, and make suggestions to the town council. That’s what made me interested.
    CAROLINE: Fine. Well let me take down some of your details. First of all, how old are you? You know
    the Council is for young people aged from 13 to 18?
    ROGER:
    I’ve just turned 18.
    CAROLINE: And where do you live, Roger?
    ROGER:
    Well, that’s a bit complicated. At the moment I’m looking for a flat to rent here, so

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