Customer satisfaction survey




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in the evening 
Q3
. They’re closed on Saturday, though. The only other place on the list is
the Health Centre on Shore Lane. 
You can register with Doctor Gormley, that’s G-O-R-
M-L-E-Y 
Q4
. He’s new there, but the centre
has a very good reputation.
Man:
Oh yes, I think I know the road. That would be the best one. Thanks. Could you tell me, will
all their services be free?
Woman: 
Erm… there are usually some small charges that doctors make. Let me see what it says 
about the Shore Lane Centre. If you need to be vaccinated before any trips abroad, you
won’t have to pay for this. Erm, what else? The sports injury treatment service operates
on a paying basis, as does the nutritional therapy service. Some health centres do offer
alternative therapies like homeopathy as part of their pay-to-use service. Shore Lane are 
hoping to do this soon – I think they may start with acupuncture. And finally, if you need to
prove you’re healthy or haven’t had any serious injuries before a new employer will accept 
you, you can get a free fitness check-up there, but you’d most likely have to pay for insurance
medicals though.
Man:
Okay, thanks.

TEST
Apartments
Man:
Greek Island Holidays, can I help you?
Woman:
Yes, I hope so. I have a friend who’s just come back from Corfu and she’s recommended
some apartments in Arilas. She thought they might be on your list.
Man:
Arilas, Arilas, let me see. Can you give me the names?
Woman:
Yes, the first’s Rose Garden Apartments. I’d like to go with another friend in the last week
of October.
Man:
Well, we’ve got a lovely studio flat available at that time. I’m sure you’d enjoy the entertainment
programme there too, with Greek dancing in the restaurant.
Woman: 
And the cost for each of us?
Man:
£219.
Woman: 
That sounds very reasonable! I’m just 
jotting down some notes. Now the second one she 
mentioned was called Blue Bay.
Man:
Blue Bay? Yes, in fact, that’s very popular and it has some special features.
Woman: Really?
Man: 
The main attraction is the large swimming pool with salt water.
Woman:
Much healthier, I understand.
Man: 
That’s right. 

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