Flexible Learning Environments: Minoritized College Students’ Experiences in HyFlex




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Credibility
 
Although phenomenological studies do not necessarily seek to be generalizable, they do 
seek to be credible. For a study to be credible, the researcher must report as truthfully and 
accurately as possible participants’ stories and accounts of how they experience the phenomenon 
of study; objectivity and truthfulness are critical (Creswell, 2007) to qualitative research, just as 
they are to quantitative studies. To this end, I conducted all interviews following the same 
protocol and in the same manner. Each participant was interviewed three times, with Becky 
being interviewed only twice because she informed me she would be traveling and not available 


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for a third interview. All interviews in the study were transcribed verbatim for accuracy. During 
each interview, I asked follow-up questions and requests for clarification took place as part of the 
member-checking process. A draft of each participants’ profile vignette was sent to them as an 
additional step for member-checking. Participant feedback and suggested corrections were 
incorporated into the writing. 
I asked participants to voluntarily provide syllabi or other course related documents for 
data triangulation. Although not all participants shared documents, a few did. Those documents 
were used to confirm stories via triangulation. During Interview 2, all participants were asked
“Please draw yourself in the HyFlex classroom that best represents your experience as a student 
in a HyFlex course.” I collected the drawings and asked the participants to explain what was 
happening in their respective drawings. The purpose of this was to triangulate their verbal 
accounts and see if there were any discrepancies between what they had drawn and how they had 
verbally described their experiences in a HyFlex course.
As another measure to ensure study credibility, I relied on written and voice-recorded 
data memos to assist me in clarifying my thoughts and to reflect on the process and my position 
in that process. Data memos allowed me to take a bird’s eye-view of my process and to maintain 
some distance to look at things more objectively. Committee checks also played a role in 
establishing credibility. I met regularly with my dissertation chair to discuss findings, concerns, 
and potential directions. I also presented preliminary findings and methodology updates to the 
dissertation committee to obtain feedback about my process. All these measures combined 
worked to limit or reduce internal validity threats to the extent possible. 


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Flexible Learning Environments: Minoritized College Students’ Experiences in HyFlex

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