The problems that customers face in using digital bank services -




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The problems that customers face in using digital bank services - 
Failed 
connectivity and lack of consistent and accurate data
is a major concern with banks. 
Banks are working towards pre-empting the problems with greater demand load 
rising from digital technologies. 
Nowadays, digital banking customers are facing to 
Phishing and are being deceived by it. To avoid this, data entry should be automated. 
Of course, customers should know that digital bank employees do not ask for their 
personal information. 
Phishing
is a form of online scam where “phishers” attempt to 
gain customer account information such as user names, passwords, PINs (Personal 
Identification Numbers) or Social Security numbers. This is accomplished by creating 
official-looking emails with pop-ups or links that appear to be from your bank, online 
retailer or government agency. These deceptive communications are the tools the 
phishers use to attempt to gain your confidential information. 


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The most important thing to remember is that no reputable business will send 
you an email requesting your personal account information. Any email you receive 
asking for this information should be considered phony and brought to the attention 
of the business being phished. 
Also, antivirus software can often detect methods used by phishers attempting 
to steal your information. But it is imperative that your antivirus software be updated 
as frequently as possible. 
Finally, if you are unsure as to whether or not an email or message is 
legitimate, call the company directly. That way you can be sure that you are speaking 
with a representative of that company and that your personal information will not be 
compromised. 
 
With digital banking, all records are maintained in digital form, data is 
interpreted to useful information by applying analytical methods, better customer 
engagement is offered and more business generated through customer-specific 
interaction. All this leads to improved operating efficiency and better income for the 
bank. 
Here are some of the primary benefits offered by digital banking. 

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The problems that customers face in using digital bank services -

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