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Goals, Objectives and Success Criteria
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| bet | 3/7 | | Sana | 01.04.2017 | | Hajmi | 108.59 Kb. | | #2743 |
The goal of the UNC-GA Intranet Project is to leverage a redesigned intranet site in order to provide a more efficient communication channel between stakeholders, to increase the knowledge flow within the organization, and to support operational processes that deliver business benefits. In support of this goal, the objectives are as follows:
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Create a user-centric intranet site that provides UNC stakeholders with efficient and easy access to information and applications required for day-to-day operations.
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Utilize the redesigned intranet site to consolidate processes and procedures.
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Utilize the redesigned intranet site as the single interface to organization applications, where possible.
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Utilize the redesigned intranet site as a platform for developing an online community among UNC stakeholders that reside in various locations throughout the state.
The redesigned UNC-GA intranet will be considered successful when the following is accomplished:
ID
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Success Criteria
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Value
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Method of Measurement
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1
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Increased usage of the intranet
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Need to establish desired target
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Website traffic metrics
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2
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Intranet content is up-to-date, complete and accurate
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Need to define tolerable level of outdated, incomplete or inaccurate material
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Periodic audit of content
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3
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Interactive applications work as intended
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Need to identify desired target
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Number of IT “tickets”
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4
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Criteria related to operational efficiency (TBD, based on procedures/processes that are redesigned/automated)
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TBD
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TBD
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