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Click on "Ok"
Click on "Printer" again.
Click on "Set as Default Printer".
Close the printer window.
Close the "Printer and Faxes" window.
23. Hit the "Print Screen" key on the keyboard. The following screen will appear.
Click on "Printer Options"
At the bottom select the printer that the end user wants to send print screens to. ( Do not set this to MCAI-Default ).
Click on Options then click on "Direct Print ( No Dialog )" to place a check on it.
Hit the ESC key and the print screen utility should disappear.
Hit the "Print Screen" key and a print screen should automatically go to the printer . The print key utility should not appear.
24. Set up reporting parameters.
This section is not complete due to Nextgen program changes as of this writing.
Please contact Sherri Taylor at McAleer Computers (800-239-6224) for help.
Printer Troubleshooting in Terminal Services
A. Make sure that the Nextgen Terminal Server has a driver for your printer.
Note: If the district has another printer that is the same model and it is printing from Nextgen you will probably not need to download a driver for the terminal server.
If not contact McAleer Computers (1-800-239-6224) to have a technician log into and install a driver.
Or ….
You can also use a generic printer driver.
For example:
A Windows XP workstation with a HP 4200TN laser printer on LPT1:
The workstation already has a PCL 5e driver installed that works fine.
Add a new print queue in Windows with the port set to LPT1: but use the built-in generic "HP LaserJet 4" Driver. Give the print queue a name like "Nextgen 4200". There will now be two print queues pointing to the same LaserJet. When you log into Terminal Services the new print queue will show up because Windows 2003 server will use it's built-in generic "HP LaserJet 4" driver.
B. Make sure the printer port at the workstation is LPT[1-9], USBXXX , a Standard TCP/IP port or a network UNC path "\\server\printer" as a Local Port.
Printers added with the printer wizard with "Network Printer" option selected will not normally show up.
To fix this delete the network print queue and click add printer. Select "Local printer attached to this computer" and de-select "Automatically detect and install my plug and play printer". Click Next. Select "Create a new port". Select "Standard TCP/IP Port" if the printer is connected directly to the network or if the printer is being shared from a workstation select "Local Port" and set the path to the share. ( Example: \\jdoe\hp ). If the printer is shared from a workstation that is running Windows 2000 or XP enable the local "Guest" account on the workstation.
HP "DOT4" printing will not work. Uninstall the DOT4 and replace it with the original Microsoft USB printing. Do not use the CD that comes with a HP printer to install the driver. The CD installs the DOT4 driver. Go to the HP web site and download the latest PCL 5e or PCL 5c plain driver.
If a "IEEE-1284" parallel port is selected as the print queue's port change it to LPT1:
Ipp ports will not work. Ex ipp:192.168.0.1. Create a print queue using "Standard TCP/IP" and set it to the printer's IP address. ( Not the Novell print server's ip address.)
C. If a printer is being used by more than one user it is best to set it up on a print server. (Like a JetDirect ) and give it an IP address. Call McAleer Computers Tech department to get the queue set up on the server.
D. If the Nextgen terminal server has Windows 2003 Service Pack 1 loaded and the workstation printer's driver is not loaded on the server a generic PCL driver (DeskJet 500) will be used. If the workstation printer is a non-PCL compatible printer (Such as a dot-matrix) it will print garbage. The solution is to load the specific Windows 2003 compatible driver for that printer on the Nextgen server. Call McAleer Computers Technical department for help.
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