1. System manufacturers must provide instructions for each of the supported Microsoft operating system installation-and-recovery scenarios.
If the manufacturer makes the commitment to support only system restoration from recovery media or the installation of an operating system on an empty hard drive, then this level of support must be clearly communicated.
The system manufacturer must provide an “operating system version support” status report for each model or model family; the report must include a list of the previously available preinstallations for each of the Windows operating systems since the time that model or model family was released to manufacturing. The “operating system version support” status report must clearly communicate the manufacturer’s support commitment, including supported clean installs and upgrades, availability of drivers, and utilities required to maintain functionality after installation of an operating system.
2. For operating system installations supported by the system manufacturer, a help file must be made available.
The help file must contain complete instructions for the end user about system preparation and changes to the BIOS, applications, and drivers that must be completed before installing an operating system on the PC.
3. A Logo'd system and its components must be fully functional after installation of a supported operating system version.
This requirement is specific to installations in the same class of operating system, for example, desktop-to-desktop or server-to-server.
In particular, consider a system that comes preinstalled with Windows Me. When Windows XP Home Edition is installed, all features present under Windows Me that are supported in Windows XP Home Edition must be fully operational.
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