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if the managers are to create the value, they must be
able to join the dialogue in the context of the particu-
lar event. That of course means that they must have
the access to information and knowledge about the
best and also new practical approaches. The system
should support the context demands for a dialogue.
The demands can be different with various individuals
and they will differ from project to project. Managers
must have access to information on different levels of
details. Various managers in the same organization
will have different information needs. There will be
different needs with the managers who decide about
the investment into the construction of new produc-
tion equipment, and those who ensure daily running
of the production.
however, the support of a general context of an
event has the essential significance. one manager
can devote to different activities in a different period
of time – once to everyday running activity, once to
the optimalization of sources and once to planning.
The system must enable managers the access into
the system according to their roles.
one of the most important activities of every man-
ager is to ask new, unusual questions. however, most
information systems are created in such a way in order
that they could provide the answers for the already
known questions, presented in a standardised form.
if the experience should be in the centre of the man-
ager’s attention, he must be able to understand the
context of events. if the firms want to concentrate
on experience, their information systems must be
focused on the needs of managers and they must
strengthen their personal efficiency, while co-form-
ing the value.
At the end of 2006 and in the first half of 2007, the
examination in a randomly chosen sample of the firms
was carried out. Middle-size firms and large-size
firms were examined. The examination was focused
on finding out in which way the managers of the firms
get the information for managing. The examination
was carried out in 148 firms. The respondents an-
swered the question in what way the managers get
information for the management.
The way of getting information for the management