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check with someone if you’re not sure what to do – you’ll find your supervisor
is very approachable and won’t mind explaining things or helping you out. You’re here to learn so make
the most of that opportunity. You’ll be spending time in different departments during your first week so
make an effort to
Q12
talk to as many people as possible about their work – you’ll make some new 
friends and find out lots of useful information.
As well as having a supervisor, you’ll each be assigned a mentor. This person will be someone who’s
recently completed an apprenticeship and you’ll meet with them on a weekly basis. Their role is to provide 
help and support throughout your apprenticeship. Of course, this doesn’t mean they’ll actually do any of
your work for you – instead they’ll be asking you about 
Q13
what goals you’ve achieved so far, as well
as helping you to 
identify any areas for improvement. You can also 
Q14
discuss your more long-
term ambitions with them as well.


TEST
Good morning. My name’s Lucy Crittenden, and I’m the Director of Operations for an organisation that
arranges volunteering in this part of the country. I’m hoping I can persuade one or two of you to become 
volunteers yourselves. Let me start by briefly explaining what we mean by volunteering.
Volunteers are teenagers and adults who choose to spend some time, unpaid, helping other people in
some way. Most volunteers devote two or three hours to this every week, while a few do much more. The
people they help may have physical or behavioural difficulties, for example.
Volunteers can do all sorts of things, depending on their own abilities and interests. If they’re supporting
a family that’s struggling, for example, they may be able to give them tips on cooking, or recommend how
to plan their budget or how to shop sensibly on their income. They might even do 

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check with someone if you’re not sure what to do

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