Customer satisfaction survey




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Q17
/
Q18
.
PRESENTER:
It certainly does have a lot of benefits. I want to move on now and ask you about a related project in
King Street.
ALICE:
Right. Well this was an experiment I was involved in where local residents decided to try and reduce the
traffic along King Street, which is the busiest main road in our area, by persuading people not to use their
cars for one day. We thought about making people pay more for parking – but we decided that would be 
really unpopular – so instead we just stopped people from parking on King Street but left the other car 
parks open.
It was surprising how much of a difference all this made. As we’d predicted, air quality was significantly
better but what I hadn’t expected was
how much quieter it would be 
Q19
/
Q20
– even with the buses 
still running. Of course everyone said they felt safer but we were actually amazed that
sales in the shops 
went up considerably that day 
Q19
/
Q20
– we thought there’d be fewer people out shopping – not more.
PRESENTER:
That’s really interesting so the fact that …


TEST
CATHY:
OK, Graham, so let’s check we both know what we’re supposed to be doing.
GRAHAM: OK.
CATHY:
So, for the university’s open day, we have to plan a display on British life and literature in
the mid-19th century.
GRAHAM: That’s right. But we’ll have some people to help us find the materials and set it up, remember
– for the moment, we just need to plan it.
CATHY:
Good. So have you gathered who’s expected to come and see the display? Is it for the
people studying English, or students from other departments? I’m not clear about it.
GRAHAM: Nor me. That was how it used to be, but it didn’t attract many people, so this year it’s going
to be part of an open day, to raise the university’s profile.

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