Customer satisfaction survey




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Sana22.11.2023
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Q23
/
Q24
, too. I’d really like to try
the experiment again some time.


TEST
JAKE:
Now that we’ve done all the research into bike-sharing schemes in cities around the world,
we need to think about how we’re going to organise our report.
AMY:
Right. I think we should start by talking about the benefits. I mean it’s great that so many
cities have introduced these schemes where anyone can pick up a bike from dozens of
different locations and hire it for a few hours. It makes riding a bike very convenient for
people.
JAKE:
Yes, but the costs can add up and that puts people on low incomes off in some places.
AMY:
I suppose so, but if it means more people in general are cycling rather than driving, then
because they’re increasing the amount of physical activity they do, it’s good for their health
JAKE:
OK. But isn’t that of less importance? I mean,
doesn’t the impact of reduced emissions 
on air pollution have a more significant effect on people’s health? 
Q21
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Q22
AMY: 
Certainly, in some cities bike-sharing had made a big contribution to that. And also 
helped to cut the number of cars on the road significantly. 
Q21
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Q22
JAKE: 
Which is the main point.
AMY: 
Exactly. But I’d say it’s had less of an impact on noise pollution because there are still loads 
of buses and lorries around.
JAKE: Right.
AMY: 
Shall we quickly discuss the recommendations we’re going to make?
JAKE: 
In order to ensure bike-sharing schemes are successful?
AMY: Yes.
JAKE:
OK. Well, while I think it’s nice to have really state-of-the art bikes with things like GPS, I
wouldn’t say they’re absolutely necessary.
AMY: 

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