• ‘Grandparents’ Q4
    		•

    once we’ve received the payment




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    once we’ve received the payment 
    Q3
    , we’ll send the parcel off to you.
    WOMAN: Right.
    .................................................................................................................................................................... 
    EMPLOYEE: Is there anything else you’d like to ask about our services?
    WOMAN:
    Yes. I’ve roughly sorted out the photos into groups, according to what they’re about – so
    can you keep them in those groups when you copy them?
    EMPLOYEE: Sure. We’ll save each group in a different folder on the disk and if you like, you can suggest
    a name for each folder.
    WOMAN: 
    So I could have one called 
    ‘Grandparents’ 
    Q4
    for instance?
    EMPLOYEE: Exactly.
    WOMAN:
    And do you do anything besides scan the photos? Like, can you make any improvements?
    EMPLOYEE: Yes, in the standard service each photo is checked, and we can sometimes touch up the
    colour a 
    bit 
    Q5
    , or improve the contrast – that can make a big difference.
    WOMAN: 
    OK. And some of the photos are actually quite fragile – they won’t get damaged in the 
    process, will they?
    EMPLOYEE: No, if any look particularly fragile,
    we’d do them by hand 
    Q6
    . We do realise how precious 
    these old photos can be.
    WOMAN: Sure.
    EMPLOYEE: And another thing is we can make changes to a photo if you want – so if you want to remove 

    an object from a photo, or maybe
    alter the background 
    Q7
    , we can do that.
    WOMAN:
    Really? I might be interested in that. I’ll have a look through the photos and see. Oh, and
    talking of fixing photos – I’ve got a few
    that aren’t properly in focus 
    Q8
    . Can you do 
    anything to make that better?
    EMPLOYEE: No, I’m afraid that’s one thing we can’t do.
    WOMAN: OK.
    EMPLOYEE: Any other information I can give you?
    WOMAN:
    Er … oh, how long will it all take?
    EMPLOYEE: We aim to get the copying done 

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