• JUNIOR CYCLE CAMP
  • Customer satisfaction survey




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    in ten days
    Q9
    WOMAN:
    Fine. Right, well I’ll get the photos packed up in a box and post them off to you.
    EMPLOYEE: Right. If you’ve got a strong cardboard box, that’s best. We’ve found that
    plastic ones 
    sometimes break in the post. 
    Q10
    WOMAN:
    OK. Right, thanks for your help. Bye.
    EMPLOYEE: Bye.


    TEST
    JUNIOR CYCLE CAMP
    JAKE:
    Hello, Junior Cycle camp, Jake speaking.
    WOMAN: 
    Hi. I’m calling for some information about the cycle camp – I’m thinking of sending my son.
    JAKE:
    Great. Well, it’s held every weekday morning over the summer vacation and we focus on
    basic cycling skills and safety. We have eight levels for children from three years upwards. 
    How old’s your son?
    WOMAN:
    Charlie? He’s seven. He can ride a bike, but he needs a little more training before he’s safe
    to go on the road.
    JAKE:
    He’d probably be best in Level 5. They start off practising on the site here, and we aim to
    get them riding on the road, but
    first they’re taken to ride in the park 
    Q1
    , away from the
    traffic.
    WOMAN: 
    Right. And can you tell me a bit about the instructors?
    JAKE:
    Well, all our staff wear different coloured shirts. So, we have three supervisors, and they
    have red shirts. They support the instructors, and they also stand in for me if I’m not around.
    Then 
    the instructors themselves are in blue shirts 
    Q2
    , and one of these is responsible
    for each class.
    WOMAN: OK.
    JAKE:
    In order to be accepted, all our instructors
    have to submit a reference 
    Q3
    from someone 
    who’s seen them work with children – like if they’ve worked as a babysitter, for example.
    Then they have to complete our training course, including how to do lesson plans, and
    generally care for the well-being of the kids in their class. They do a great job, I have to say.
    WOMAN:
    Right. And tell me a bit about the classes. What size will Charlie’s class be?
    JAKE:
    We have a limit of eight children in each class, so their instructor really gets to know them well.
    They’re out riding most of the time but they have 

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