• Mastercard Q5 Female: OK. And the number Male: It’s 3290 5876 4401 2899 . Q6
  • Whitton Q7
  • 42 South Q8 Street. Female: And the post code Male: It’s SW2 5GE . Q9
  • Customer satisfaction survey




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    Q3
    Female:
    Oh, yes. And in fact we’ve got some seats left at the front, if you’d like those.
    Male:
    Right, we’ll go for those then.
    Female: 
    Right. That’s seats 
    A 21 to 24 
    Q4
    then. They’re very good seats.
    Male:
    That sounds fine.
    Female: 
    So let’s see. That comes to £38 altogether for the tickets. How do you want to collect them?
    Shall I put them in the post? They’d be sent today by first class mail, and there’d be an
    additional charge of £1 to cover postage and administration. Or do you want to get them 
    from the box office yourself?
    Male: 
    Oh yes. Could you send them please?
    Female: 
    No problem. That’ l be £39 altogether. Could I just take your card details? What kind of card
    s it? Visa? Switch?
    Male: 
    Mastercard 
    Q5
    Female: 
    OK. And the number?
    Male: It’s 
    3290 5876 4401 2899
    Q6


    Female:
    28 double 9. OK. And the name on the card please?
    Male: 
    It’s Mr J 
    Whitton 
    Q7
    – W-H-l-doubleT-0-N.
    Female: 
    N for never’ or M for ‘mother’?
    Male: 
    N for never’.
    Female:
    Thank you. And now, I’ve nearly finished, but I just need your address and post code.
    Male: 
    Yes. It’s 
    42 South 
    Q8
    Street.
    Female: 
    And the post code?
    Male: It’s 
    SW2 5GE
    Q9
    Female: 
    OK. Is that Plymouth?
    Male: London.
    Female:
    That’s fine then. The tickets should be with you tomorrow. Is there anything else I can do
    for you?
    Male: 
    Yes. I was wondering if I could get regular information about what’s on.
    Female: 
    Certainly. I can just add your name to our mailing list. Would that be OK?
    Male:
    That would be very good. Yes please. Oh, and there is something else, sorry. One of our
    group is hard of hearing and I’ve heard that you can supply special 

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