TEST
INSURANCE CLAIM FORM
Woman:
Good morning. Star Insurance. How can I help?
Man:
Oh, good morning. I’m calling to make an insurance claim – it’s for damage to my house.
Woman:
All right – I’m just going to get a few details down first. What’s your name, please?
Man: It’s
Greg Williams.
Example
Woman:
Ok, thank you. And what’s your policy reference, please?
Man:
Is that the long number with the letters in the middle?
Woman:
That’s right.
Man: It’s
0-5 4-4-3 C-H-I 7-7-1
Q1
Woman:
OK. Right, yes, I’ve got your details on the computer now. So can I confirm your address?
According
to our records, you live at 102
Market Street,
Q2
in Northbridge. Is that right?
Man:
That’s correct.
Woman:
All right, good. And the last thing I need to check – what’s the best phone number to get
you on? Is it the number you’re calling on now?
Man:
No, I’m calling from work. Let me give you my mobile phone number. It’s
018 669 925
Q3
Woman:
Thanks. So, can you give me a description of the damage? When did the incident occur?
Man:
Sunday the 17th of June.
Woman:
I see. And what was the cause of the incident? How did the damage happen?
Man:
Right,
no-one was home at the time, which was fortunate, I suppose.
There was a big
