Customer satisfaction survey




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storm 
Q4
and I guess it blew down one of the trees at the back of our garden, and it’s smashed
through the window in our daughter’s bedroom.
Woman:
Yes, a good thing you were all out. So have you got the window fixed?
Man: 
Not yet.
....................................................................................................................................................................
Woman:
All right. And so, apart from the window, what are you claiming for?
Man:
OK, like I said, it was my young daughter’s room. Anyway, right below the window is her
desk. That’s all right, but she’d left her
glasses 
Q5
on it, and they got really badly scratched.
She’ll need a new pair. Luckily she hadn’t left her headphones there, like she normally does.
Woman: 
Is there anything else?
Man:
Yes, because the window was broken, the rain got in. And what’s really annoying is that
– when was it? Just last month - we’d gone shopping and bought a 
carpet
Q6
We’d only 
had it for a couple of weeks, and it got soaked. We had to remove it.
Woman: 
Oh dear. Are there any other items you’d like to claim for?
Man: 
Yes. I suppose we should be grateful that the rain didn’t reach her computer – but when 
the tree came through the window, it tore a hole through the
curtain 
Q7
that was hanging 
there.
Woman:
OK, I’m making a note of all this.
Man: 
And one more thing I need to claim for.
Woman:
Yes, go on.
Man: 
We’ve had some repairs done already. For a door we can’t open.


Woman: 
To the back of the house?
Man: 
Er no. It’s for the 

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