• H-A-double R-I-E-S . Q5 MAN: And is that Mrs ... Miss ... Ms ... WOMAN: It’s Doctor , Q6
  • O-L-T-O-N Q7
  • Customer satisfaction survey




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    credit 
    Q4
    provided the terms are reasonable.
    MAN: 
    Well you can discuss that with my colleague in a moment; we have various arrangements. 
    And would you be interested in us taking your present car as part exchange?
    WOMAN: Yes.
    MAN:
    OK, fine. So I’ll just need some details from you and then we can do a valuation ... Is that
    OK?
    WOMAN:
    Fine, yes.
    ....................................................................................................................................................................


    MAN: 
    Could I have your full name?
    WOMAN:
    Wendy Harries, that’s
    H-A-double R-I-E-S
    Q5
    MAN: 
    And is that Mrs ... Miss ... Ms ... ?
    WOMAN: It’s 
    Doctor,
    Q6
    actually.
    MAN:
    Oh, right. And your address?
    WOMAN: 
    20 Green Banks.
    MAN: 
    Is that ‘Green’ spelled as in the colour?
    WOMAN:
    Yes, that’s right.
    MAN: OK.
    WOMAN: Alton.
    MAN: 
    Is that 
    O-L-T-O-N
    Q7
    WOMAN:
    Not quite, it begins with an A, not an O.
    MAN:
    Oh yes, that’s in Hampshire isn’t it?
    WOMAN: 
    That’s right.
    MAN: 
    And do you know your postcode?
    WOMAN:
    Yes. It’s GU8 9EW.
    MAN: 
    Do you have a daytime phone number?
    WOMAN:
    Well, I work at the hospital but it’s a bit difficult to get hold of me. I can give you a number
    just for 
    messages,
    Q8
    and then I’ll get back to you when I can.
    Is that OK?
    MAN:
    That’s fine.
    WOMAN:
    It’s 0-7-9-8-2-5-7-6-4-3.
    MAN:
    Fine. And about the car you have now, what make is it?
    WOMAN: 
    It’s a Conti.
    MAN: 
    Do you know the year or the model name?
    WOMAN:
    I think it’s 1996, and it’s called a

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