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Customer satisfaction surveyBog'liq Listening transcripts 230531 122425engineer
Q6
by profession.
WOMAN:
I see. I think I’ll put that then. It’s shorter! Now we usually ask for a piece of information
which we can use to check your identity, for security reasons. You know, if you phone us.
PIETER:
Like, erm, my wife’s first name?
WOMAN:
Mother’s
Q7
might be better. It’s less likely to be known.
PIETER:
OK. Hers is Siti.
WOMAN: Siti?
PIETER:
Yes, S-I-T-I. It’s Indonesian.
WOMAN:
Fine. And how much would you like to open your account with? We usually ask for a minimum
sum of £50. That’s about €75.
PIETER:
Well. I’m going to transfer
€2.000
Q8
from my Dutch account, just till I get paid. In fact, I
wanted to ask you about that. What’s the best way to do it
WOMAN:
It depends, which bank you’re with.
PIETER:
It’s the Fransen Bank in Utrecht.
WOMAN:
OK, fine. I’ll check that in a minute. If we have links with them we can do a direct transfer.
But it’s not a big problem either way. Um, let’s see. How often would you like to receive
statements?
PIETER:
I haven’t really thought. Um, what’s the usual thing?
WOMAN:
It’s up to you. Some people like them weekly.
PIETER:
Oh, no, that’s too often. Can I have them sent, um, once a
month?
Q9
WOMAN:
Yes, that’s fine. Is there anything else?
PIETER:
I was thinking of registering for your
internet
Q10
service at some stage.
WOMAN:
Oh, yes. Would you like me to send you information about that?
PIETER:
Please, yes.
WOMAN:
And would you like to receive information about the bank’s other services - insurance, loans,
anything like that?
PIETER:
Hmm, I don’t think so, thanks.
WOMAN:
That’s OK then. And one last thing, if you agree ...
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