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Customer satisfaction surveyBog'liq Listening transcripts 230531 122425I arrive on the 17th,
Q6
so
book it for then, please.
MAN :
So. that’s the Toronto Airport Shuttle to Milton. And this is for just one person or… ?
WOMAN :
Yes, just me, please.
MAN :
Right. And you said your expected time of arrival was 11.30. So if I book your Shuttle for
after 12.00 let’s say,
12.30:
Q7
that should give you plenty of time to, you know, collect your
baggage, maybe grab a coffee?
WOMAN :
Yeah, that sounds fine, as long as we land on time!
MAN :
Well, we’ll take your flight details so you don’t need to worry too much about that. Now.
what about the fare? What sort of ticket do you want? One way or . . .?
WOMAN :
Yes, that’ll be fine, provided I can book the return trip once I’m there.
MAN :
No problem just allow a couple of days in advance to make sure you get a seat. And what’s
your name, please?
WOMAN :
Janet. Janet Thomson.
MAN :
Is that Thompson spell with a ‘p’?
WOMAN :
No. its
T-H-O-M-S-O-N.
Q8
MAN :
OK. And you’ll be coming from the UK? What flight will you be travelling on?
WOMAN :
Oh, it’s Air Canada flight number
AC936,
Q9
from London Heathrow.
MAN :
Right. Now. do you know where you’ll be staying? We need to give the driver an address.
WOMAN :
Yes. it’s called the Vacation Motel and I think it’s near the town centre. Anyway, the address
is 24, Kitchener Street that’s KITCHKENER Street.
MAN :
That’s fine. Right, so that’s S35 to pay please. Have you got your credit card number there?
WOMAN :
Yes. it’s a VISA card, and the number is
3303 8450 2045 6837.
Q10
MAN :
OK. Well, that seems to be everything. Have a good trip and we’ll see you in Toronto next
week!
WOMAN :
Yes, bye oh, thanks for your help!
TEST
STUDENT DETAILS
Agent:
We’ll fill in the personal details on this application form first, if that’s OK?
Student:
Yes, that’s fine.
Agent:
Now, what’s your name again?
Student:
Anita Newman – that’s N-E-W-M-A-N.
Agent:
And your address, Anita?
Student:
I’m in one of the Halls of Residence for post-graduate students, you know,
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