• T-H-O-M-S-O-N . Q8
  • STUDENT DETAILS
    		•

    Customer satisfaction survey




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    I arrive on the 17th,
    Q6
    so 
    book it for then, please.
    MAN : 
    So. that’s the Toronto Airport Shuttle to Milton. And this is for just one person or… ?
    WOMAN :
    Yes, just me, please.
    MAN :
    Right. And you said your expected time of arrival was 11.30. So if I book your Shuttle for
    after 12.00 let’s say,
    12.30: 
    Q7
    that should give you plenty of time to, you know, collect your
    baggage, maybe grab a coffee?
    WOMAN :
    Yeah, that sounds fine, as long as we land on time!
    MAN :
    Well, we’ll take your flight details so you don’t need to worry too much about that. Now.
    what about the fare? What sort of ticket do you want? One way or . . .?
    WOMAN :
    Yes, that’ll be fine, provided I can book the return trip once I’m there.
    MAN : 
    No problem just allow a couple of days in advance to make sure you get a seat. And what’s 
    your name, please?
    WOMAN : 
    Janet. Janet Thomson.
    MAN : 
    Is that Thompson spell with a ‘p’?
    WOMAN : 
    No. its 
    T-H-O-M-S-O-N. 
    Q8
    MAN :
    OK. And you’ll be coming from the UK? What flight will you be travelling on?
    WOMAN :
    Oh, it’s Air Canada flight number
    AC936,
    Q9
    from London Heathrow.
    MAN : 
    Right. Now. do you know where you’ll be staying? We need to give the driver an address.
    WOMAN :
    Yes. it’s called the Vacation Motel and I think it’s near the town centre. Anyway, the address
    is 24, Kitchener Street that’s KITCHKENER Street.
    MAN :
    That’s fine. Right, so that’s S35 to pay please. Have you got your credit card number there?
    WOMAN :
    Yes. it’s a VISA card, and the number is
    3303 8450 2045 6837. 
    Q10
    MAN :
    OK. Well, that seems to be everything. Have a good trip and we’ll see you in Toronto next
    week!
    WOMAN :
    Yes, bye oh, thanks for your help!

    TEST
    STUDENT DETAILS
    Agent:
    We’ll fill in the personal details on this application form first, if that’s OK?
    Student:
    Yes, that’s fine.
    Agent:
    Now, what’s your name again?
    Student: 
    Anita Newman – that’s N-E-W-M-A-N.
    Agent:
    And your address, Anita?
    Student:
    I’m in one of the Halls of Residence for post-graduate students, you know,

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