• P-A-Y-N-T-E-R . Q6
  • Red Flag . Q9 MAN: Yeah. WOMAN: And that comes out at $450 per year … Q10
  • AIRPORT SHUTTLE BOOKING FORM
  • Customer satisfaction survey




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    It was stolen 
    Q5
    … but…
    WOMAN:
    That’s fine, Mr. Jones… that’s all we need to know at the moment…
    ....................................................................................................................................................................
    WOMAN: 
    And will there be any other named drivers?
    MAN: 
    Just the one…
    WOMAN: 
    And his name?
    MAN: 
    Simon Paynter.
    WOMAN: 
    Could you spell the surname please?
    MAN: 
    P-A-Y-N-T-E-R
    Q6


    WOMAN: 
    OK thank you… And what relationship is he to you?
    MAN: 
    He’s my 
    brother-in-law
    Q7
    WOMAN: 
    And what will you or Mr. Paynter be using the car for?
    MAN: 
    Well… mainly for social use…
    WOMAN: 
    Social use (murmuring). Will you be using it to 
    travel to work
    Q8
    MAN: 
    Yes… sometimes.
    WOMAN: 
    …Anything else?
    MAN: 
    No. That’s it…
    WOMAN:
    And finally… when would you like to start the insurance?
    MAN:
    I’ll need it from the 31st of January.
    WOMAN: 
    Right… Mr. Jones… I’m getting a couple of quotes coming up on the computer now… and 
    the best bet looks like being with a company called 
    Red Flag
    Q9
    MAN: Yeah.
    WOMAN: 
    And that comes out at 
    $450 per year… 
    Q10
    MAN: 
    Well… that seems OK… it’s quite a bit lower than I’ve been paying up to now…
    WOMAN: 
    Great… so would you like me to go ahead with that?
    MAN: 
    Sure… why not?
    WOMAN: 
    How would you like to pay?


    TEST
    AIRPORT SHUTTLE BOOKING FORM
    MAN :
    OK, I just have to fill this form out for you. So what date do you want to book this for?
    WOMAN :
    The 16th of October oh, no, sorry, that’s my departure date.

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