TEST
CAR INSURANCE
WOMAN :
Hello… motor insurance department…
MAN:
Oh hello… I’d like to ask about insurance for my car.
WOMAN:
Yes, of course. I’ll just take a few details. What’s your name?
MAN:
Patrick Jones.
Example
WOMAN:
And your address?
MAN:
It’s 27 Bank Road.
Q1
WOMAN:
27 Bank Road. Is that in Greendale?
MAN: Yes.
WOMAN:
And what’s your daytime phone number?
MAN:
My work number is 730453.
WOMAN:
And could I ask what your occupation is?
MAN:
Dentist.
Q2
WOMAN:
OK… now a few details about your car… What size is the engine?
MAN:
It’s 1200 CCS.
WOMAN:
Thank you… and the make and model?
MAN:
It’s a Hewton Sable.
WOMAN:
Could you spell the model name please?
MAN: Yes…
S-A-B-L-E.
Q3
WOMAN:
Ah yes.., thanks. And when was it made?
MAN:
1997.
WOMAN:
Lovely… right… I presume you’ve had a previous insurer?
MAN: Yes.
WOMAN:
Right… we need to know the name of the company.
MAN:
Yes… it was
Northern Star.
Q4
WOMAN:
Thank you, and have you made any insurance claims in the last five years?
MAN:
Yes… one in 1999.
WOMAN:
And what was the problem?
MAN:
