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Customer satisfaction surveyBog'liq Listening transcripts 230531 122425MINTONS CAR MART
Customer Enquiry
MAN:
Good morning, please take a seat. How can I help you?
WOMAN:
Well, I’m thinking of buying a new car and I’d like some advice.
MAN:
Sure, yes. Had you got any particular make in mind?
WOMAN:
I’m interested in a
Lida
Example
- I’ve had one before and liked it. But I haven’t really made
up my mind.
MAN:
Sure. We’ve got various models. Umm, right. What about the engine size? Any ideas?
WOMAN:
The one I’ve got at the moment’s a 1.2 litre engine but I find it a bit slow on long journeys.
I’d like a bit more power this time ... a
1.4
Q1
should do, don’t think I need a 1.6 or anything.
MAN:
Right. Well I think the model you’re looking at is the Max. Here’s a picture.
WOMAN:
Oh, yes ... have you got one in?
MAN:
Yes. I’ll take you to have a look at it in a minute. I’ll just get a few more details.
Er ... Is there anything else to do with the engine? What kind of gear change do you want?
I presume you’d want a manual?
WOMAN:
I’d want
automatic
Q2
- I’ve never driven a car with manual gears.
MAN:
Right. Well now, here’s the colour chart for the Max. Have you given that any thought? This
blue’s very popular at the moment.
WOMAN:
Yes, it is nice, I like blue. What’s it called? ‘Royal’?
MAN: Yes.
WOMAN:
But actually, I think I prefer this lighter shade here - ‘
Sky’.
Q3
MAN:
Yes, that’s popular too.
WOMAN:
I think I’ll go for that.
MAN:
You might have to wait a week or so for that colour, but I assume that’d be OK?
WOMAN:
Oh yes, fine.
MAN:
Well, we can go outside and you can have a good look at one, and perhaps take it out.
But first, can I just ask you about finance? The cash price is going to be somewhere in the
region of seven and a half thousand. How would you like to pay? Are you in a position to
pay cash, or would you need credit?
WOMAN:
I’d like
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