Customer satisfaction survey




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£10 
Q5
, 11 if you’re lucky.
AMBER:
That’s pretty good. I was only expecting to get eight or nine pounds an hour.
.................................................................................................................................................................... 
WILLIAM: 
Do you want me to tell you anything about the registration process?
AMBER:
Yes, please. I know you have to have an interview.
WILLIAM: 
The interview usually takes about an hour and you should arrange that about a week in 
advance.
AMBER:
I suppose I should dress smartly if it’s for office work – I can probably borrow a
suit 
Q6
 from 
Mum.
WILLIAM: 
Good idea. It’s better to look too smart than too casual.
AMBER:
Will I need to bring copies of my exam certificates or anything like that?
WILLIAM:
No – they don’t need to see those, I don’t think.
AMBER: 
What about my 
passport
Q7
WILLIAM: 
Oh yes – they will ask to see that.


AMBER: OK.
WILLIAM: 
I wouldn’t get stressed about the interview though. It’s just a chance for them to build a 
relationship with you – so they can try and match you to a job which you’ll like. So there 
are questions about 
personality 
Q8
 that they always ask candidates – fairly basic ones. 
And they probably won’t ask anything too difficult like what your plans are for the future.
AMBER: 
Hope not.
WILLIAM:
Anyway, there are lots of benefits to using an agency – for example, the interview will be
useful because they’ll give you 
feedback 
Q9
on your performance so you can improve next
time.
AMBER: 
And they’ll have access to jobs which aren’t advertised.
WILLIAM:
Exactly – most temporary jobs aren’t advertised.
AMBER:
And I expect finding a temporary job this way takes a lot less

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