Customer satisfaction survey




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Sana22.11.2023
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Q3
trees within the grounds of the hotel, or you
can stroll through there to the river – that’s on the far side, so it isn’t visible from the hotel.
SAM: OK.
ANDREW: Then another option is the Carlton Room. This is a bit bigger – it can hold up to a hundred 
and ten people – and it has the advantage of a 
Q4
stage, which is useful if you have any
entertainment, or indeed a small band can fit onto it.
SAM: 
And can you go outside from the room?
ANDREW: No, the Carlton Room is on the first floor, but on one side the windows look out onto the
lake.
SAM: 
Lovely. I think either of those rooms would be suitable.
ANDREW: Can I tell you about some of the options we offer in addition?
SAM: 
Please do.
ANDREW: As well as a meal, you can have an MC, a Master of Ceremonies, who’ll be with you
throughout the party.
SAM:
What exactly is the MC’s function? I suppose they make a
Q5
speech during the meal if 
we need one, do they?
ANDREW: That’s right. All our MCs are trained as public speakers, so they can easily get people’s
attention – many guests are glad to have someone who can make themselves heard above 
the chatter! And they’re also your 
Q6
support – if anything goes wrong, the MC will deal
with it, so you can relax.
SAM:
Great! I’ll need to ask you about food, but something else that’s important is accommodation.

You obviously have rooms in the hotel, but do you also have any other accommodation,
like 
Q7
cabins, for example?
ANDREW: Yes, there are five in the grounds, all self-contained. They each sleep two to four people
and have their own living room, bathroom and small kitchen.
SAM: 
That sounds perfect for what we’ll need.

TEST

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