Customer satisfaction survey




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Sana22.11.2023
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Q6
three weeks since I first
noticed it. It came on quite gradually though, so I kind of ignored it at first.
JULIE:
And have you taken any medication yourself, or treated it in anyway?
CARL:
Yeah, I’ve been taking medication to deal with the pain. Tylenol, and that works OK for a
few hours. But I don’t like to keep taking it.
JULIE: 
OK. And what about heat treatment? Have you tried applying heat at all?


CARL:
No, but I have been using ice on it for the last few days.
JULIE: 
And does that seem to help the pain at all?
CARL:
A little, yes.
JULIE:
Good. Now you look as if you’re quite fit normally?
CARL:
I am, yes.
JULIE: 
So do you do any sport on a regular basis?
CARL:
Yes, I play a lot of
Q7
tennis. I belong to a club so I go there a lot. I’m quite competitive so 
I enjoy that side of it as well as the exercise. But I haven’t gone since this started.
JULIE:
Sure. And do you do any other types of exercise?
CARL:
Yeah, I sometimes do a little swimming, but usually just when I’m on vacation. But normally
I go 
Q8
running a few times a week, maybe three or four times.
JULIE: 
Hmm. So your legs are getting quite a pounding. But you haven’t had any problems up to 
now?
CARL:
No, not with my legs. I did have an accident last year when I slipped and hurt my
Q9
shoulder, but that’s better now.
JULIE:
Excellent. And do you have any allergies?
CARL:
No, none that I’m aware of.
JULIE: 
And do you take any medication on a regular basis?
CARL:
Well, I take
Q10
vitamins but that’s all. I’m generally very healthy.
JULIE:
OK, well let’s have a closer look and see what might be causing this problem. If you can
just get up …


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