Customer satisfaction survey




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Listening transcripts 230531 122425

Q4
wifi?
ANGELA:
Oh yes, that’s free and available throughout the hotel.
MAN: OK.
ANGELA:
Would you also like us to provide a buffet lunch? We can do a two-course meal with a
number of different options.
MAN: 
What sort of price are we looking at for that?
ANGELA:
Well, I can send you a copy of the standard menu. That’s
Q5
$
45 per person. Or you can 
have the special for $25 more.
MAN:
I think the standard should be OK, but yes, send me the menu.
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MAN: 
Now we’re also going to need accommodation on the Saturday night for some of the 
participants … I’m not sure how many, but probably about 25. So what do you change for
a room?
ANGELA:
Well, for conference attendees we have a 25% reduction, so we can offer you rooms at
Q6
$
135. Normally a standard room’s $180.
MAN: 
And does that include breakfast?
ANGELA:
Sure. And of course, guests can also make use of all the other facilities at the hotel. So
we’ve got a spa where you can get massages and facials and so on, and there’s a
Q7
pool 
up on the roof for the use of guests.
MAN:
Great. Now what about transport links? The hotel’s downtown, isn’t it?
ANGELA:
Yes, it’s about 12 kilometres from the
Q8
airport, but there’s a complimentary shuttle bus
for guests. And it’s only about ten minutes’ walk from the central railway station.
MAN:
OK. Now, I don’t know Sydney very well, can you just give me an idea of the location of the
hotel?
ANGELA:
Well, it’s downtown on Wilby Street, that’s quite a small street, and it’s not very far from the

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