|
Customer satisfaction surveyBog'liq Listening transcripts 230531 122425Garcia?
Example
JULIE:
That’s correct.
CARL:
Perfect. And can I have a contact phone number?
JULIE: It’s
Q1
219 442 9785.
CARL:
OK, and then can I just check that we have the correct date of birth?
JULIE:
Q2
October tenth, 1992.
CARL:
Oh, I actually have 1991, I’ll just correct that now. Right, so that’s all good. Now I just need
just a few more personal details … do you have an occupation, either full-time or part-time?
JULIE:
Yes, I work full-time in Esterhazy’s – you know, the restaurant chain. I started off as a
waitress there a few years ago and I’m a
Q3
manager now.
CARL:
Oh I know them, yeah, they’re down on 114th Street, aren’t they?
JULIE:
That’s right.
CARL:
Yeah, I’ve been there a few times. I just love their salads.
JULIE:
That’s good to hear.
CARL:
Right, so one more thing I need to know before we talk about why you’re here, Julie, and
that’s the name of your insurance company.
JULIE: It’s
Q4
Cawley Life Insurance, that’s C-A-W-L-E-Y.
CARL:
Excellent, thank you so much.
....................................................................................................................................................................
JULIE:
Now Julie, let’s look at how we can help you. So tell me a little about what brought you here
today.
CARL:
Well, I’ve been getting a pain in my
Q5
knee, the left one. Not very serious at first, but it’s
gotten worse, so I thought I ought to see someone about it.
JULIE:
That’s certainly the right decision. So how long have you been aware of this pain? Is it just
a few days, or is it longer than that?
CARL:
Longer. It’s been worse for the last couple of days, but it’s
|
| |
