• FAMILY EXCURSIONS
  • And don’t forget to take pictures of the mountains Q1
  • Nothing too casual – like jeans




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    Nothing too casual – like jeans 
    Q8
    , for example. If you’ve got a nice jacket, wear that
    with a skirt or trousers.
    MARTHA: 
    OK. Thanks. Any other tips?
    ALEX:
    Erm, well I know it’s really obvious but
    arrive in plenty of time 
    Q9
    . They hate people who 
    are late. So make sure you know exactly where you have to get to.
    And one other useful 
    piece of advice my manager told me before I had the interview for this job – is to 
    smile 
    Q10
    . Even if you feel terrified. It makes people respond better to you.
    MARTHA: 
    I’ll have to practise doing that in the mirror!
    ALEX:
    Yeah – well, good luck. Let me know if you need any more information.
    MARTHA: 
    Thanks very much.


    TEST
    FAMILY EXCURSIONS
    TC EMPLOYEE: Hi. Can I help you?
    VISITOR:
    I’d like to find out if you have any excursions suitable for families.
    TC EMPLOYEE: Sure. How about taking your family for a cruise? 
    We have a steamship that takes 
    passengers out several times a day 
    Example
    – it’s over 100 years old.
    VISITOR: 
    That sounds interesting. How long is the trip?
    TC EMPLOYEE: About an hour and a half. 
    And don’t forget to take pictures of the mountains 
    Q1

    They’re all around you when you’re on the boat and they look fantastic.
    VISITOR: 
    OK. And I assume there’s a café or something on board?
    TC EMPLOYEE: Sure. How old are your children?
    VISITOR:
    Er, my daughter’s fifteen and my son’s seven.
    TC EMPLOYEE: Right. Well there are various things you can do once you’ve crossed the lake, to make
    a day of it. One thing that’s very popular is a visit to the Country Farm. You’re met off
    the boat by the farmer and he’ll take you to the holding pens, where the sheep are kept.
    Children love feeling them!
    VISITOR: 
    My son would love that. He really likes animals.
    TC EMPLOYEE: Well,

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