• It’s actually G-T-8, 2-L-C Q3
  • Actually it’s not for shopping today, which would be my normal reason, but to see the dentist Q5
  • I think the lighting should be better Q6
  • And, I don’t think there are enough trains. That’s why I don’t use them – you have to wait so long
    		•

    Customer satisfaction survey




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    Hardie 
    Q1
    .
    Interviewer: Can you spell that, please?
    Luisa:
    Yes, it’s H-A-R-D-I-E.
    Interviewer: Great. Thanks. And can I have your address?
    Luisa: 
    It’s 19, White Stone Road 
    Q2
    .
    Interviewer: Oh, right. I know that area. It’s Bradfield, isn’t it?
    Luisa: 
    That’s right.
    Interviewer: Is the postcode GT7?
    Luisa: 
    It’s actually G-T-8, 2-L-C 
    Q3
    .
    Interviewer: Great. And could I ask what your job is? Are you a student?
    Luisa: 
    I’ve actually just finished my training. I’m a hairdresser 
    Q4
    .
    Interviewer: Oh, right. And one more question in this section. What is the reason for you coming into
    town today?
    Luisa: 
    Actually it’s not for shopping today, which would be my normal reason, but to see 
    the dentist 
    Q5
    .
    Interviewer: Right. Thanks.
    Interviewer: Now in this last section, I’d like you to give us some ideas about the facilities and arrangements
    in the city for getting to and from work, er, any suggestions you have for improvements.
    Luisa:
    Well, something I’ve thought about for some time is that when I do walk and I’m doing a
    later shift,
    I think the lighting should be better 
    Q6
    .
    Interviewer: Yes, good point.
    Luisa:
    And of course, I think it’s a real shame they’ve been cutting down on the number of footpaths.
    They should have more of those. Then people would walk more.
    Interviewer: Yes, right.
    Luisa: 
    And, I don’t think there are enough trains. That’s why I don’t use them – you have to 

    wait so long 
    Q7
    .
    Interviewer: Thanks. And finally, I’d like to ask your opinion on cycling. As you may know, there’s a drive
    in the city to get more people to cycle to work.
    Luisa: Right.
    Interviewer: But we realise that there are things which the council, but also employers, might do to help
    encourage workers to cycle to work.
    Luisa: Yep. 

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