The Need for Interpersonal Communications Protocols




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The Need for Interpersonal Communications Protocols
In addition to improving 
internet connectivity, these participant mothers also expressed a need to establish interpersonal 
communications protocols to ensure communications flow smoothly. Some participants thought 
it was important to prevent some individuals from dominating the online conversations as a way 
to improve the HyFlex experience. Isabel suggested including more small group discussions with 
well-formulated and specific questions so individuals who tend to dominate an entire class 
discussion would be confined to the smaller audience of their small group. Isabel explained this 
small group approach would allow for more voices to be heard in the span of a given class, 
saying: 
When you create small groups, that person is under control . . . in a group of three is like 
ahh . . . dominator! You can manage that because he’s in a group of three and like, excuse 
me . . . right? If no small groups, then they [dominant speakers] dominate the whole 


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class . . . it is different. That helps a lot. 
Kate shared Isabel’s concern and thought there was a need for communications protocols 
because in her experience, when there are online participants, people start talking before the 
previous person has ended speaking. When this occurs too frequently it can be a problem. She 
said: 
I think if anything that would again, go back to that kind of dynamic of conversation in 
the, in the, you know, passing the baton in our Zoom calls. Um, but again, I can’t I don’t 
know if that would necessarily be gender, or if it’s just a personality thing. We didn’t 
have any guys in our program. So that’s another thing. Um, we had some very strong 
women, very strong women. Which, you know, is maybe a nature of the program to . . . I 
mean, so it’s hard to say. So, like . . . in the conversation . . . like, the conversation that 
we’re having right now . . . where, except for if you had like, 12 people, and there’s a 
prompt for us to dialogue, and then . . . oh, I’m sorry, I didn’t mean to talk over you kind 
of thing, right? Or that the polite pause, or is mostly about talking over one another? And 
I’m not sure again, if that part of that is has to do with that you lose the visual clues. 
Right. And when somebody is finished talking, that sort of thing. 
When online attendees speak over each other, conversations can be confusing. Even if class 
meetings are recorded, it is difficult to understand two people talking at the same time. If that 
coincides with a slow internet, the result can be garbled, unintelligible audio. Every class 
features a mix on introverted and extroverted personalities; some people tend to talk more, and 
when airtime is cut short by technological problems, those who tend to speak more can be 
perceived as patronizing or dominating the conversation by their peers.


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The Need for Interpersonal Communications Protocols

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