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Bog'liq
11-mavzu MT-2

11.3-jadval


CRM tizimi modullari va ular bajaruvchi funksii






xizmati, chat, internet-do‘kon, B2B savdo maydonchasi, internet-auksionlar va hokazo

Business

Muammolarni nazorat qilish bo‘yicha avtomatik imkoniyatlar, oldini oluvchi

Intelligence

harakatlarni amalga oshirish, shablon bo‘yicha va individual hisobotlar tuzish,




rejalashtirish, modellashtirish.

User support

Foydalanuvchini qo‘llab-quvvatlash, unga yordam berish.

CRM tizimini ishlab chiqqan kompaniyalar safida Siebel (www.siebel.com), Hyperion (www.hyperion.com), Epicor (www.epicor.com), People Soft (www.peoplesoft.com), Nortel Networks (www.nortelnetworks.com), Tranzline (www.tranzline.co.uk), People Link (www.peoplelink.com), Genesys (www.genesys.com), Open Market (www.openmarket.com), BroadVision (www.broadvision.com), Vignette (www.vignette.com), SAS (www.sas.com), SAP (www.sap.com), Oracle (www.oracle.com), Baan (www.baan.com), Symix (www.symix.com), Microstrategy (www.microstrategy.com), Invest axborot texnologiyalari (www.pro-invest.com/it) kabi kompaniyalarni sanab o‘tish mumkin. Sanab o‘tilgan kompaniyalarning bir qismida elektron tijorat uchun ixtisoslashgan CRM tizimlari bor bo‘lsa, boshqa qismida bu funksiyalarni ERP tizimi tarkibida bajaruvchi modul mavjud.







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