Intranet Review Toolkit




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Using the results


The results of the intranet review may be used in a number of ways, depending on the stage of the project:

The intranet review will almost certainly identify areas where the design or implementation of the site does not meet best-practice standards. Many of these issues may be comparatively minor, or may be restricted to certain elements of the site. In these cases, incremental improvements can be scheduled for the intranet.

  • Targeting redesign efforts

The intranet review can be valuable to identify areas which should be addressed as part of a broader and more comprehensive redesign. It will also highlight aspects that are working well, and should be retained.

  • Building a business case

The review can assist intranet teams in building a business case for an intranet redesign, by providing an independent set of criteria to judge the site by. In some cases, this will highlight the deficiencies of the site, further building an imperative for change.

  • Benchmarking against other intranets

The scoring of the intranet review facilitates benchmarking against other intranets, particularly with those in the same industry sector. This can give an indication of the comparative maturity of the site, as well as identifying good design elements that can be shared between organisations.

It can be easy for intranet teams to focus very strongly on a few aspects of intranets, to the detriment of other elements required for a successful site. Use of the intranet review toolkit can be beneficial in highlighting overlooked or down-played intranet aspects.

An intranet review can be conducted as part of the redesign process, to provide a ‘second opinion’ on the designs as they are being developed. In the later stages of a project, they can provide an opportunity to ensure that changes to the site do not introduce new issues.


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