Intranet-based applications




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Other evaluation methods


There are a number of other techniques that can be used to evaluate the design and effectiveness of intranets, beyond conducting a heuristic review (as outlined in this document).

These techniques include:



This involves asking users of the intranet to attempt common tasks, and observing where problems are encountered. This can be used to identify potential usability issues (qualitative testing), or to determine benchmark task times (quantitative testing).

Usability testing can range from informal testing with a small number of users through to formal testing in a usability lab. In either case, this can be a very useful adjunct to this intranet review, and will likely identify a range of specific problems and potential solutions.



These are often used to gather feedback from staff from throughout the organisation, and are a very effective way of obtaining staff opinions about the site.

In practice, intranet surveys are less effective at gaining information about the issues and criteria covered by this intranet review toolkit. If a survey is conducted, it should focus primarily on staff satisfaction, rather than design issues.

Information on these techniques can be found on the sites included in the “Further resources” section at the back of this document.



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