Governance and Management Best Practices




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Design best practices

    Summary

Section

    One unified intranet is preferable to several intranet sites.

4.3.1

    Intranet homepages should be carefully balanced between business and user needs.

4.3.2

    It should be easy for users to access the intranet when they are not at their regular computer.

4.3.3

    Generally it is best to avoid users having to log-in to an intranet (except when security or personalisation are important).

4.3.4

    Intranets should be structured in a user-friendly way to help users find information quickly and easily.

4.3.5

    Intranet personalisation should be considered with caution (one situation where personalisation may be helpful is when an organisation is trying to move from several intranets to one).

4.3.6

    Similarly, intranet customisation should be approached with caution. Of the myriad customisation features possible, link customisation is the more beneficial one.

4.3.6

    Forms on an intranet should be located in one, central place and extensively cross-linked with related intranet content. Users should be able to find forms by searching and by browsing by topic or function.

4.3.7

4.3.8

    An intranet should list all of the organisation’s job vacancies (internal and external) and ideally allow intranet users to apply online.

4.3.9

4.3.10

    The employee directory is very often the most popular intranet feature. This is not necessarily true for organisations which provide an employee directory search within another system such as MS Outlook or Lotus Notes.

4.3.11

    An effective intranet search is essential to an intranet. There is a strong relationship between intranet search effectiveness and content quality.

4.3.12

    An intranet “killer app” (an application that fulfils a general need at the organisation) can help drive users to an intranet. An employee directory is the most common intranet killer app.

4.3.13



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Governance and Management Best Practices

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