• When you reach the bottom of the stairs, you’ll need to go straight ahead, turn right into the corridor, and the café is immediately on the right. Q18
  • Water heater
  • The first one - the round one on the far left - is the most important one for the heating and hot water. It’s the main control switch. Q11
  • To reach  it, when you get to the bottom of the stairs, go straight ahead to the far side of the sitting area




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    To reach 
    it, when you get to the bottom of the stairs, go straight ahead to the far side of the sitting area, 
    then turn right into the corridor. You’ll see the door on the restaurant facing you 
    Q17
    .
    If you just want a snack, or if you’d like to eat somewhere with facilities for children, we also have a
    café. 
    When you reach the bottom of the stairs, you’ll need to go straight ahead, turn right into the 
    corridor, and the café is immediately on the right. 
    Q18
    And talking about children,
    there are baby-changing facilities downstairs: cross the sitting area, 
    continue straight ahead along the corridor on the left and you and your body will find the facilities 
    on the left-hand side. 
    Q19
    The cloakroom where you should leave coats, umbrella and any large bags, is on the left hand 
    side of the sitting area. It’s through the last door before you come to the corridor. 
    Q20
    There are toilets on every floor, but in the basement they’re the first rooms on the left when you get down
    there.
    OK, now if you’ve got anything to leave in the cloakroom, please do that now, and then we’ll start our tour.


    TEST
    Water heater
    MAN: Hello?
    WOMAN:
    Hi. It’s Laura Cariton here. We’ve just arrived at the holiday flat, but I can’t get the hot water
    and heating to work.
    MAN:
    Oh right! That’s easy. Don’t worry. In the upstairs cupboard, you’ll find the water heater.
    You’ll see three main controls on the left at the bottom of the heater. 
    The first one - the 
    round one on the far left - is the most important one for the heating and hot water. It’s 
    the main control switch. 
    Q11
    Make sure it’s in the ‘on’ position. The switch is ‘off’. That’s
    probably what’s happened - it’s got switched off by mistake. The middle one of these three
    controls - you’ll see it’s slightly larger than the first one - controls the radiators. If you feel
    cold while you’re there and need the radiators on, this needs to be turned to maximum. The
    last of the three controls - the one on the right - is usually on about a number four setting 
    which for the water in the taps is usually quite hot enough. Below the heating controls in the 
    middle is a small round plastic button. If there isn’t enough water in the pipes, sometimes
    the heater goes out. If this happens 

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    To reach  it, when you get to the bottom of the stairs, go straight ahead to the far side of the sitting area

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