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West Science Business and Management Vol. 1, No. 03, Juni 2023, pp. 176~183 Journal homepageBog'liq Application of Business Technology in Management A xudo xoxlasa tushadi99%, 3-labarotoriya ishi Saralash usul va algoritmlarini tadqiq qilis, cmd buyruqlari, Incremental model nima, 1matematik, word sAM 1 savol, Документ Microsoft Word (4), Ma\'ruzalar (2), ЛАБОРАТОРНАЯ РАБОТА N1, Dasturlash 2, Ariza, Qalandarova Gulshoda, 1648631455, 1650692784, 1651669892 (2)Discussion
The findings of this case study
highlight
the
significant
impact
of
technological
innovation
on
business
operations in a conventional bank in
Sukabumi. The successful implementation of
advanced online banking platforms, mobile
applications, and ATMs has resulted in
improved
customer
service,
efficient
transaction
processing,
and
enhanced
organizational performance. These findings
are in line with existing literature on the
benefits of technological innovation in the
banking sector [26]–[29].
Technological
innovations
have
enabled banks to provide greater convenience
and accessibility to customers, which is an
important factor in customer satisfaction. By
offering self-service options and reducing
reliance on physical branches, banks have met
the changing preferences and expectations of
customers.
Faster
and
more
efficient
transaction processing not only enhances
customer experience but also improves
operational efficiency. Automation of manual
processes and incorporation of advanced
features in ATMs have contributed to cost
savings and resource optimization.
Based on these findings, it is
recommended that banks continue to invest in
technological advancements to maintain a
competitive edge. Regular updates and
upgrades to online banking platforms, mobile
applications, and ATMs will ensure that
customers have access to the latest features
and functionalities. Customer education and
engagement
programs
can
also
be
implemented to maximize the benefits of
technological innovation. In addition, banks
should also prioritize data security measures
to ensure customer trust and confidence in
using digital banking services.
It is important to acknowledge the
limitations of this study. This case study
focuses on one conventional bank in
Sukabumi, limiting the generalizability of the
findings to other banks or banking sectors.
The study relied on self-reported data
through surveys and interviews, which may
introduce bias. Future research could expand
the scope to include multiple banks and use
comparative analysis to gain a broader
understanding of the impact of technological
innovation in different banking contexts.
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