• Research Findings
  •  Impact on Transaction Processing




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    Application of Business Technology in Management A
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    4.4 Impact on Transaction Processing 
    Technological 
    innovations 
    have 
    significantly improved transaction processing 
    in banks. Online banking platforms and 
    mobile 
    applications 
    have 
    accelerated 
    transaction processing time, enabling quick 
    fund transfers, bill payments and account 
    updates. Customers no longer need to visit 
    the bank in person or wait in long queues, 
    resulting in time and cost savings for both 
    customers and banks. In addition, state-of-
    the-art ATMs have reduced transaction errors 
    and increased transaction speed, thereby 
    improving overall transaction processing 
    efficiency. 
    Surveys 
    conducted 
    among 
    customers and employees highlighted the 
    improved transaction processing capabilities 
    and the positive impact on operational 
    efficiency. 
    4.5 
    Impact 
    on 
    Organizational 
    Performance 
    The implementation of technological 
    innovations has positively impacted the 
    Bank's organizational performance. Improved 
    efficiency in customer service and transaction 
    processing has resulted in increased levels of 
    customer satisfaction. Satisfied customers 
    tend to remain loyal to the Bank, thereby 
    increasing customer retention and potentially 
    attracting 
    new 
    customers. 
    Technology 
    innovation has also contributed to cost 
    savings for the bank, as manual processes 
    have been automated, reducing the need for 
    staff or physical resources. This has positively 
    impacted the bank's financial performance
    with improved operational efficiency and 
    lower operating costs. 
    Research Findings 
    Technological Innovations Applied 
    Conventional banks in Sukabumi 
    have successfully implemented several 
    technological innovations to improve their 
    business operations. These innovations 
    include the use of online banking platforms, 
    mobile applications, and state-of-the-art 
    automated teller machines (ATMs). The 
    online banking platform provides convenient 
    access for customers to access banking 
    services, such as fund transfers, bill payments, 
    and account information, anytime and 
    anywhere. Mobile applications offer an easy-
    to-use interface for customers to conduct 
    banking transactions via their smart phones. 
    State-of-the-art ATMs are equipped with 
    features such as cash deposits, withdrawals, 
    and account balance information, thus 
    providing 
    customers 
    with 
    self-service 
    options. 

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