West Science Business and Management
181
Vol. 1, No. 03, Juni 2023: pp. 176-183
have improved the customer experience and
contributed to higher levels of satisfaction.
Impact on Transaction Processing
Technological
innovations
have
significantly improved transaction processing
in banks. Online
banking platforms and
mobile
applications
have
simplified
transaction execution, making the process
faster and more efficient. Customers can now
complete fund transfers,
bill payments and
other transactions quickly, without the need
for manual intervention. State-of-the-art
ATMs have also
accelerated transaction
processing, thereby reducing waiting time for
customers. This improvement in transaction
processing
has
enhanced
operational
efficiency and customer satisfaction.
Impact
on
Organizational
Performance
The implementation of technological
innovation has positively impacted the Bank's
organizational
performance.
Customer
satisfaction levels have increased due to the
convenience and accessibility provided by
technology
solutions.
The
Bank
has
experienced higher customer retention rates
and increased customer loyalty. In addition,
improved operational efficiency has resulted
in cost savings for the bank. By automating
manual processes
and reducing the need for
physical resources, the bank has been able to
optimize its operations and allocate resources
more effectively. This has contributed to
improved financial performance and overall
organizational success.
