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a proposal to improve the efficiency of credit servicing is justified based on
determining suitable lending conditions for each category of clients by segmenting
bank clients into categories that classify them in a special way according to the
level of creditworthiness used by the Joint-Stock Commercial Bank "Microcredit-
bank" of the Republic of Uzbekistan in drawing up the program "Development of
the activities of commercial banks in 2024-2025” (Reference of the Joint Stock
Commercial Bank of the Republic of Uzbekistan “Microcreditbank” dated May 30,
2024 No. 04-16/15134). The use of this proposal made it possible to create an “ef-
ficiency chain” of appropriate credit services for each group of clients through
segmentation of the bank’s clients;
justified the increase in the efficiency of credit services through the use of a
specialized credit process for each type of loan and projects and the formation of a
system for pre-periodic assessment of the need for documentation by the credit
committee of a commercial bank used in the preparation of the program “Devel-
opment of the activities of commercial banks in 2024-2025” (Reference of the
Joint Stock Commercial Bank of the Republic Uzbekistan "Microcreditbank" dated
May 30, 2024 No. 04-16/15134). The use of this proposal made it possible to sys-
tematize performance assessment indicators based on an analysis of business pro-
cesses occurring in the bank and ensure the growth of the loan portfolio through
new types of credit services.
forecast indicators for the increase in the total volume of bank loans until
2030, based on taking into account the stable dynamics of development of the
credit market of the Republic of Uzbekistan, were used in the development of pro-
grams and “Roadmaps” for the development of the lending system in commercial
banks (Reference of the Joint Stock Commercial Bank of the Republic of Uzbeki-
stan “Microcreditbank” dated May 30, 2024 No. 04-16/15134. The use of these
forecasts made it possible to increase the total amount of deposits in the economy
by 9.5% and the amount of loans allocated to individuals by 19.1%.