Review for ets exam…




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Retailing


Retailing includes all interactions w/ final customer

  • Store retailing (specialty, department stores, supermarkets, convenience, superstores, discount stores, warehouse stores, hypermarkets and catalog showrooms)

  • Non-store retailing (direct selling, direct mail billing, catalogs, web, vending machines)

  • Retail organizations (corporate chains, voluntary chains / retailer cooperatives, consumer cooperatives, franchises, independents)

Retail life cycle
Wheel of retailing
Retail market planning:

  • target audiences

  • product: assortment and service

  • product: positioning (Kmart vs. Wal Mart and Target)

  • product: services and store atmospherics

  • product: symbiotic relationships

  • pricing

  • promotion

  • place

Retailing trends:

  • new forms

  • shortening life cycles

  • non store growth

  • intertype competition, polarity, category killers

  • one-stop shopping

  • global expansion

  • stores as meeting places

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