• Save- Save costs
  • Speak – Get closer to customers




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    Sana19.03.2017
    Hajmi1,72 Mb.
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    Speak – Get closer to customers

    Creating a Two-Way dialogue through web interactions like famous and surveys and conducing online market research through formal surveys and informally monitoring chat rooms…

    Save- Save costs

    Achieved through online e-mail communications, sales and service transactions to reduce staff, prints and postage costs. Savings also accrue through web self-service where customers answers queries through online content


    Download 1,72 Mb.
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    Download 1,72 Mb.